FAQs
Got a question about how it all works. Check out some of these FAQs and see if it helps. If not, don’t worry - just drop me a message and I’ll be in touch :)
HOW DO I PERSONALISE MY ORDER?
Once you’ve purchased your order I’ll be in touch to get all the specific details around personalisation.
DO YOU TAKE COMMISSIONS?
I do indeed, in fact I’ve illustrated and designed everything from wedding invites to wall paper. If you have a specific commission, then just drop me a message and we can chat through the possibilities.
DO I RECEIVE A PROOF?
Yes, before preparing your print for posting I’ll send you a proof to check you’re happy. Once this is signed off I’ll package the print and get it sent out to you.
MY ORDER HAS ARRIVED AND I’M NOT HAPPY?
Oh shucks, that’s the last thing I want. Drop me a line and I’ll see what I can do.
CAN YOU GIFT WRAP?
No problem, I offer gift wrapping for £5. Just mention this when I touch base about your order and we can discuss details.
WHAT SIZE WILL MY PRINT BE?
Prints are made in size A4 as standard, however I can also create prints smaller or bigger according to your needs. These can also be framed. If you’d like to discuss size options, drop me a message and I’ll talk you through some choices.
I DON’T HAVE A PICTURE OF WHAT I WANT - IS THAT A PROBLEM?
Pictures always help, but don’t worry all my work is hand illustrated, so if you can’t get hold of one it’s not a problem. Just describe what you’d like and I’ll work with you to ensure you get the perfect print.
CAN I CHOOSE THE FRAME COLOUR?
You sure can. Frames typically come in A4 size in white, black or wood. However I can take special requests so just shout if you’d like something more specific and I’ll do my best to help.
CAN I CHOOSE THE PRINT COLOURS?
Of course, when I get in touch mention any colour preferences and I’ll work with you to make sure your print is perfect
HOW LONG DOES IT TAKE TO GET MY ORDER?
All illustrations are made to order by me here in Yorkshire, so typical turn around is 10 working days. If you need things a little sooner, drop me a message and we can chat through options.
HOW DO I KNOW IF MY ORDER IS CONFIRMED?
You will receive confirmation via the email address you entered during checkout. If you did not receive an email confirmation, please contact me to let me know.
WHAT IF I ENTERED THE WRONG INFORMATION?
Please contact me immediately if you have entered the wrong information, such as email address or postal address. If possible, I will redirect postage to the correct address at no additional cost.